when i went hosp last yr, it took me 2 hrs and 2 nurses, 1 doc
and 1 surgeon later to decide yah i need to be warded.... 
another hr to get to my
ward, another for the surgeon [who'll be doing to op] to come see
me to decide WHEN to do the op... harlo i was referred to their
A&E by a private GP leh!!! the referral letter stated clearly
wat's wrong with me and tat i need operation! unless u r telling me
they can't read other doctor's handwriting 
